Refund policy

RETURNS, EXCHANGES & DAMAGED MERCHANDISE

 

****ALL PURCHASES DURING SALES ARE FINAL AND NON-REFUNDABLE****

 

RETURNS
Chassis Lash must be notified via email within ten (10) business days of receipt of merchandise. Orders over ten (10) days old are non-returnable non-refundable. You are responsible for shipping charges. All items need to be returned within fourteen (14) days of receipt. No return will be accepted without prior authorization. 

 

RETURNS DUE TO CUSTOMER ERROR
If a shipment is returned due to entering an incorrect address or oversight in not including a building or suite number, shipping & handling fees apply. This includes errors in the product(s) selected. Once the item(s) are returned, please allow twenty-four (24) hours for re-processing.


Returns must be unopened and in the original packaging. 
In the event that a return is a result of our error, we pay the return shipping.  

*Note

Due to sanitation & health regulations, Chassis Lash cannot accept returns on any opened packaging.

 

DAMAGED MERCHANDISE
Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us via email within twenty-four (24) hours of receiving the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Chassis Lash reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.

 

MERCHANDISE EXCHANGE
Chassis Lash must be notified by email within ten (10) business days of receipt of your merchandise to grant an exchange. Orders over ten (10) days old are non-returnable or refundable. Return shipping fees apply. Once your item has been inspected, you will be refunded for the returned items on the same method of payment you purchased the order with. All items need to be returned within fourteen (14) days of receipt. No exchanges will be accepted without prior authorization. Items must be in unopened and in the original packaging.


Late or missing refunds (if applicable):
If you haven’t received a refund yet:

  1. Please check your bank account again
  2. Please contact your credit card company; it may take some time before your refund is officially posted.
  3. Finally, please contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at support@chassislash@gmail.com

Sale items (if applicable):
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.